Why I Believe in Zultys

UCWhy I believe in Zultys

The Company in Australia
My connection with Zultys products goes back to 2003 when the Regional Director of Zultys Technologies Martin Trigg, introduced me to Zultys shortly after entering the Australian market. Martin’s long term tenure with Zultys and Australian distributers is testament to the quality of a world class global company. Many other business Phone System manufacturers like ShoreTel, Avaya and Mitel have experienced regular turbulent times with Australian based teams and distribution channels.
In my view Zultys is the pioneer of SIP open standards VoIP phone systems unlike their rivals who use proprietary protocols. This means you’ll never be locked into expensive proprietary phones that manufacturers like ShoreTel, Cisco, Avaya and Mitel. The open standards platform safeguards your investment and does not tie you down. Interestingly, Zultys supports virtually any SIP device, so there is almost no boundary to the potential of a Zultys IP Telephony Solution.

The Products
Time honoured business telephone systems are inherently very reliable and stable. Then along comes’ VoIP, IP telephony and Unified Communications. Now we have telephones socialising with PC’s, Smart Phones and Tablets introducing another set of potential integration challenges and support concerns. We now have IT professionals working with Telecom experts in the same sandpit which makes for interesting times. The Zultys VoIP Phone System is a true all in one solution not relying on a 3rd party server or software and meaningfully less reliance on IT professionals. The Zultys all in one box is unique in the IP Telephony arena.

Constructors like Cisco, ShoreTel and Avaya require expensive 3rd party servers and Microsoft software in an attempt to compete with the all in one Zultys solution. What’s more these additional servers swell the cost of ownership with IT support, carbon foot print and not forgetting the usual replacement in 3 years’ time. We call these “Server Farms” that increase the necessity for more and more IT resources, costing more and more every year.

Since the Zultys is a SIP standard solution and use standard databases we can truly integrate the Zultys with customer’s data to create true solutions. While our contenders sell business phone systems we sell integrated businesses solutions! We can effortlessly read your databases to intelligently route your clients to the information and people that they need most. Our potent IVR (Interactive Voice Response) feature can save huge expanses of your staff’s time and dramatically improve your customer’s satisfaction with your company.

Zultys supports Windows, Mac and Linux environments. Meaning Voice Mail, Call Recording, Auto Attendants, Call Centre Agent Software, Call Reporting, Fax, CRM Integration, Client applications Remote working and much more are all contained in one tidy rack mounted box.



Zultys will happily support Terminal Server and Thin Client environments too.

Zultys is brilliantly simple, stress free to Install and incredibly easy to maintain. IP Phone System providers like ShoreTel require expensive servers just to operate elementary features like Fax, Instant Message or conferencing. Fancy that additional cost for multisite enterprises?

Superbly feature rich with elegant simplicity a single MX 250 appliance runs on less power than a 75 watt light bulb. This is why Zultys is naturally 20-30% less than the challengers! And that doesn’t include the extra servers running day and night. We just don’t need all of that extra equipment and additional failure points.

We know Zultys is incredibly dependable, however to be sure to be sure Zultys have designed integrated RAID into the solution for disc failures. Spinning media (hard disc drives) usually have a useful life of roughly 3 years. Zultys, never resting on its laurels now include options for solid state media drives resisting contestants like ShoreTel discrediting conventional hard disc drives.

Zultys redundancy works like this; let’s say there are 700 users running on 3 x MX250 appliances you can simply add one more MX250 appliance as a redundant backup. Now if any of the 3 boxes fail the redundant box takes up the slack and all without losing a call. This means you can have 100% redundancy for a tiny portion the competitors ask. Manufacturers like Mitel and Cisco redundancy means duplicate equipment with duplicate costs, so it’s easy to see that redundancy is rarely offered by Mitel or Cisco.

That’s 100% peace of mind at a miniscule cost.

Zultys Unified communications bridges the gap between VoIP phone systems and other computer related communication technologies. Using Zultys means telephone calls use your computer network. In the office you will see that your telephone can now plug into the same cable as your computer bringing both devices and their full potential closer together.

UC is not a single product, but a set of products that provides a consistent unified user interface and experience across numerous devices and media types.

Some of the features include…

• Instant Messaging
• Real time presence information
• Video Conferencing
• Complex Call control
• Web Conferencing
• Speech recognition
• Unified messaging
• Voice mail
• Email Integration
• Desktop Fax Integration
• Mobility.
• Remote Workers
• Multi-Site organisations
• Software Integration
• Web Collaboration

These commanding features will truly change the way you do business and certainly how you communicate. With all of these powerful communication methods at your fingertips in a simple and easy to use desktop MXIE client application you’ll see enormous improvements in your company communications.

The Zultys provides built in archiving for long term storage of Voice Mail, Faxes, Instant Messages, Call Recordings, Configuration files and more. This is crucial for companies that need to store this critical information over extended periods of time. Again this is stored in a standard SQL database and many of our clients have written their CRM’s to pull data out of this database to present call histories and call recordings to their employees so they can have critical information to assist their clients with.

Zultys mobility solutions for unified communications allow employees to stay connected and in contact no matter where they are. Zultys mobile communicator is a real time presence and communications client for Android, iPhone and BlackBerry smart phones delivering a complete unified communications experience to mobile workers.

• Rich mobile real time presence
• Secure Instant Message
• Mobile Privacy – Protect your mobile number
• Single number contact – Eliminate telephone tag
• Corporate directory access
• Hold, Transfer and park calls from your mobile

MX Conference allows you to quickly establish conference calls with up to 30 people in 10 different rooms and all without any additional hardware. Eliminate the expensive pay as you go external conference bridges. Easily send invites from your MXIE client or email program.

Extend the value of your other business assets and take your conferences to the next level by adding web collaboration and video. Quickly launch a comprehensive collaborative meeting where you can share your screen, interact with delegates and add video with a single click.

Feature rich collaborative web meetings save thousands of dollars in travel and accommodation costs which means a stronger bottom line profit.

MX Meeting is designed and built to fully integrate with Zultys MX conference. The MX 250 and MX30 are true all in one solutions.

Another key frustration for businesses is the sheer complexity of many phone and data solutions. The good news is that communications complexity ends with Greg Eicke! As do all of its painful implications. Almost three decades in this industry has enabled me to develop what I call ‘brilliantly simple’ phone solutions. These solutions will make communications and collaboration second nature for your workforce. And of course they save you big dollars in ongoing phone costs… another reason why they are brilliant!

’9 Most Important Things to Consider when Upgrading Your business Phone System…’ I put this document together to help people become aware of where the pitfalls are when purchasing new phone solutions and what options you have available to you. I’ve been able to piece all of this together because for the better part of my career I’ve installed, maintained and sold Telephone Systems in Brisbane. This has also allowed me to provide sound advice from ‘Feet on the Street and Hands on Technical Experience’ so that our clients get the best solution and value for money. Here’s a snippet of what you can expect in this valuable report.

What is Beyond the Desk Phone?

We communicate in a bewildering array of ways every day, but we give little thought to the potential profit and efficiency increases of modern communications integrated into business processes. In most cases these technologies are almost always isolated silo based, meaning little or no integration diminishing the true potential of the device or application. Here are some concepts you may not have contemplated.

? PC software applications – Softphones, Instant Messaging, Chat, VoIP.
? Smart Phones
? Tablets such as the iPad, Samsung Galaxy, BlackBerry Playbook.
? Screen Sharing where others can see your desk top
? Conferencing
? Voice Mail to email
? Adding video to conferencing.
? Fax to the desk top and smart phone
? Chat using Instant Message
? Integrated Unified Communications – not Silo cantered systems used in isolation.

Some considerations about your business processes

? Do all employees work in the office or not?
? How do employees connect when they work remotely or travel?
? Can I adopt Unified Communications with my existing phone system?

Is the sales person trying to baffle you with techno babble and sell you on features that you don’t really need and may rarely use, offering no business improvement? A true professional telecom expert will magnify your knowledge to expose ideas where you can gain significant financial advantage from a smart business telephone system.