Don't Buy a VoIP Phone System Before You Read This Report

Introduction
This report is structured in a way that answers some of the more commonly asked questions. If some of the concepts are new to you, don’t worry. The language used in this report is deliberately ‘plain English’ and should help dispel some of the common myths and misconceptions around VoIP.

If on the other hand you are an IT professional, it may be advantageous to chat further over a coffee. After 27 years in the industry we have a keen understanding of the intricacies of telephones and computers sharing a common platform. From our considerable experience the best results come from collaboration between telephone vendor and IT team. The overriding goal is to complete the project, not to compete.

VoIP 101

What is it VoIP?
VoIP means Voice over Internet Protocol, not Voice over the Internet. The key words here are “Internet Protocol” which in lay man’s terms mean a converts voice calls to ‘packets’ of data that travel over data networks. The most common preconception is that all VoIP calls travel via the Internet. This is not the case and in fact those that do are often of the poorest quality. The best quality VoIP calls come via private IP data connections that don’t touch the public Internet at all.

Why are some VoIP calls poor in quality?
VoIP calls that traverse the public Internet can be of very poor quality. This is simply because there is no Quality of Service (QoS) Guarantee with the internet. This is because the public Internet is not a quality controlled service.