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Telephony Software

Bridge the gap between telephone system and your customer records.

The productivity of your phone system can be further enhanced by a number of handy software solutions. The two most important software additions worth considering are Communications Assistant (CA) and Go Connect.

Communications Assistant Basic Express

 
Point and click telephony, with basic CTI features. Licenses for Communication Assistant Basic Express are included as standard with Panasonic Business Communication Platforms.

More Information…

Communications Assistant Professional

 
Intuitive, fully featured point and click telephony. Offers real-time presence and availability, and optional integration with many leading Customer Relations Management (CRM) applications.

More Information…

Communications Assistant
Supervisor

 
Intuitive, fully featured point and click telephony. Offers real-time presence and availability, and optional integration with many leading Customer Relations Management (CRM) applications.

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Communications Assistant Operator Console

 
Fast, effective management of high call volumes for receptionists and operators. Simple, intuitive drag and drop control allows company communications to be handled efficiently.

More Information…

The Go Connect suite consists of four primary license types allowing end users to get the optimal benefit according to their specific requirements:

Go Connect Office

All the call functions you need with a simple click – dial, transfer, hold, consult and others plus integration with Microsoft Outlook, Lotus Notes and Google Places.

Apple Mac is also now supported.

More Information

Go Connect CRM

All the features of Go Connect Office plus “click to dial” and “screen popping” with many custom and standard CRM applications and databases.

Apple Mac is also now supported.

More Information

Go Mobile client

Google Android and Apple iOS supported. Allows dialling and collaboration when on the move. This is the perfect way to increase availability and productivity while reducing costs.

More Information

Go Connect Attendant

Full screen call management including CRM integration, instant message and multi-site support.

More Information

Integration

  • Standard Integrations
  • Google Places
  • Social Networking
  • ACT!
  • ConnectWise
  • eGroupware
  • GoldMine
  • LDAP
  • Lotus Notes
  • Maximizer
  • Microsoft Access
  • Microsoft Dynamics CRM
  • Microsoft Dynamics NAV
  • Microsoft Outlook
  • National Directories
  • NetSuite
  • Sage 50 Accounts (US Edition)
  • Sage 50 Accounts (UK Edition)
  • Sage CRM / MME
  • SalesLogix
  • Salesforce
  • SugarCRM
  • SuperOffice
  • vTiger
  • Zoho
  • Other databases

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