nbn™ PLANS

Australia’s National Broadband Network

Be one of the first in Australia to connect to the National Broadband Network. The NBN is being rolled out across Australia to many regional and metropolitan locations using the latest in Fibre, Satellite and Wireless technologies. You may be in one of the many roll out locations, simply let us know your address and we can help you choose a plan to suit your family.

Significantly higher speeds than any other network!

The speeds on the NBN network are significantly higher than ADSL which currently resides on an old copper based network. You can achieve incredible speeds of up to 100Mb which is 5 times faster than the highest ADSL 2+ speed available. Wide range of plans to suit your needs.

For a larger business who reliy on the internet for businesses there are a wide range of speeds and plans that are available to suit different business sizes and types. For smaller companies with minimal internet requirements you may choose from a basic plan or for larger super connections.

The plans are based on the speed. Old fashioned Standard ADSL gives a maximum 20mb download speed and 1Mb upload speed. The NBN plan speeds are , 25mb down/ 5mb up, 25Mb down/10Mb up, 50mb down/20mb up and 100mb down /40mb up. Just choose your speed and the amount of data you need. Wireless speeds available 25/5. Take self install or we can arrange professional on site installation for you.

25/5 Mbps FTTN, FTTP, FTTB, Wireless
Included Data GB’s Monthly Charge Total 24 Mth Contract Unit Price Per GB of data
15 GB $69 $1656 $4.60
100 GB $90 $2160 $0.90
250 GB $99 $2376 $0.39
500 GB $110 $2640 $0.22
1000 GB $120 $2880 $0.12
Unlimited $133 $3192 $0.06
25/10 Mbps FTTN, FTTP, FTTB
Included Data GB’s Monthly Charge Total 24 Mth Contract Unit Price Per GB of data
100 GB $85 $2040 $1.70
250 GB $95 $2280 $0.95
500 GB $105 $2520 $0.42
1000 GB $115 $2760 $0.23
Unlimited $129 $3096 $0.11
50/20 Mbps FTTN, FTTP, FTTB, Wireless
Included Data GB’s Monthly Charge Total 24 Mth Contract Unit Price Per GB of data
100 GB $99 $2376 $1.05
250 GB $105 $2520 $0.46
500 GB $115 $2760 $0.25
1000 GB $125 $3000 $0.13
Unlimited $138 $3312 $0.07
100/40 Mbps FTTN, FTTP, FTTB
Included Data GB’s Monthly Charge Total 24 Mth Contract Unit Price Per GB of data
100 GB $115 $2760 $1.15
250 GB $125 $3000 $0.50
500 GB $135 $3240 $0.27
1000 GB $149 $3576 $0.15
Unlimited $159 $3816 $0.07
Things you Should Know
1. All prices quoted are inclusive of GST.

2. Early termination fee, if you choose to cancel your service or it is disconnected for any reason within the 24 month contract term you will be charged an early termination fee comprised of your minimum monthly commitment as per your agreement with us multiplied by the months remaining in your contract. You must provide 30 days’ notice to us to disconnect a service.

3. Speeds are theoretical maximum speeds. Actual speeds may be less due to a number of factors including network configuration, line quality & length, customer premises interference, traffic, hardware and software.

4. A single Static IP address provided.

5. Acceptable Usage Policy Applies.

6. We will deliver your service to the Network Boundary Point at your premises, which is defined as the physical port or ‘UNI’ on the NBN Network Termination Device. The cabling that is required in your premises beyond the optical network termination device is your cost and responsibility, as is the provision of a suitable 240V AC power outlet.

7. You must obtain the consent of the property owner to have the NBN installation performed.

8. NBN services are not currently available in multiple dwelling units (MDUs). We will be providing NBN services to locations within MDUs when this facility is available from NBNCo.

9. The installation will be performed during business hours, and you will need to be home to provide access for the installation technicians.

10.Professional Installation $299

11. All services are minimum 24 months term.

Part 5 of the Telecommunications (Customer Service Guarantee) Standard 2011 (the CSG Standard) allows us to propose that you waive the protections and rights provided under the Customer Service Guarantee (CSG).

The CSG contains performance standards which carriage service providers such as us are required to fulfil (unless the customer has waived these performance standards).

A complete version of the CSG and an explanation of its terms are available at the Australian Communication and Media Authority website (www.acma.gov.au).

The services to which the waiver applies are voice services delivered using the NBN including:

  • NBN Broadband and Voice Bundles
  • NBN Voice Only

The protections and rights you are waiving are:

1. The provision of written information

The CSG requires carriage service providers to at least every two years give written information to each customer about:

  • the performance standards that apply to supply of specified services;
  • the obligations of the provider under those standards;
  • the customer’s entitlements to damages under the Act for contravention of the performance standards; and
  • rights to receive, on request, information about a performance standard.

2. Guaranteed maximum service connection periods

The CSG provides timeframes within which connection to services should occur.

3. Guaranteed maximum fault rectification periods

The CSG provides timeframes within which rectification of service faults should occur.

4. Making and changing appointments

The CSG requires carriage service providers to:

  • make appointments with customers at times that are convenient for the customer;
  • make appointments with customers that are either for a particular time of the day or to nominate a five hour period during which the appointment will occur; and
  • Change appointments by giving at least 24 hours notice or by obtaining the agreement of the customer to the change.

If you waive your rights under the CSG you will not be able to claim compensation from us for any failure to meet the prescribed performance standards in relation to the supply of the service.

This waiver will take effect when you agree to the waiver as part of the application for the service. You may choose to not agree to a CSG waiver; however we will not be able to provide this service to you.

Critical Information Summaries