Directory
What is the difference between Extensions, Phone, and Contacts?
Why doesn’t Linkus synchronize phone contacts?
How to bulk manage personal contacts?
How can I view or manage company contacts on PBX web page?
Will contacts be lost if I uninstall Linkus client?
Can I get back the contact information which is deleted?
Can the administrator or other users see my personal contacts?
Calls
How to resolve one-way or no-way audio on Linkus calls?
Does Linkus support video calls?
Why can’t I receive calls on Linkus?
Why can’t I receive Linkus notifications on Android phone？
How to make a multi-party call?
How to make an attended transfer?
How to call a contact’s mobile number?
How to add prefix to a number?
Will my mobile phone pay for the external calls?
Chat
Presence
Voicemail
Recordings
Conference
How to report Linkus problem?
If you encounter any problems of Linkus, you can report the problem to your agent or PULSE Support.
Linkus for PC
- Linkus for Windows Desktop
-
- In the taskbar, right click
and click View Logs. - Copy the logs file, and send the file to your agent or PULSE Support.
- In the taskbar, right click
- Linkus for Mac Desktop
-
- Click Finder, and press
command+shift+G. - In the pop-up window, enter /Users/{username}/Library/Logs, and click Go to go to the targeted folder.
- Copy the Linkus log file and send the file to your agent or PULSE Support.
Note: If you fail to see Logsfile, maybe the file is hid. PressShift+Command+.to display the log file.
- Click Finder, and press
Linkus for Mobile
- At the top-left corner, tap your account.
- Tap Help & Feedback.
- Tap Report a Problem.
- Describe the problem that you encountered.
- Select the problem category.
Note: If the available categories can not exactly describe the problem that you encountered, you can select Others.
- In the Crash time field, update Linkus crash time.
- In the Email field, enter your email address.
PULSE Systems Support will contact you via the email address.
- Select the problem category.
- Tap Submit.