Telephony Software
Bridge the gap between telephone system and your customer records.

The productivity of your phone system can be further enhanced by a number of handy software solutions. The two most important software additions worth considering are Communications Assistant (CA) and Go Connect.
Communications Assistant Basic Express
Point and click telephony, with basic CTI features. Licenses for Communication Assistant Basic Express are included as standard with Panasonic Business Communication Platforms.
Communications Assistant Professional
Intuitive, fully featured point and click telephony. Offers real-time presence and availability, and optional integration with many leading Customer Relations Management (CRM) applications.
Communications Assistant
Supervisor
Intuitive, fully featured point and click telephony. Offers real-time presence and availability, and optional integration with many leading Customer Relations Management (CRM) applications.
Communications Assistant Operator Console
Fast, effective management of high call volumes for receptionists and operators. Simple, intuitive drag and drop control allows company communications to be handled efficiently.
The Go Connect suite consists of four primary license types allowing end users to get the optimal benefit according to their specific requirements:
Go Connect Office
All the call functions you need with a simple click – dial, transfer, hold, consult and others plus integration with Microsoft Outlook, Lotus Notes and Google Places.
Apple Mac is also now supported.
Go Connect CRM
All the features of Go Connect Office plus “click to dial” and “screen popping” with many custom and standard CRM applications and databases.
Apple Mac is also now supported.
Go Mobile client
Google Android and Apple iOS supported. Allows dialling and collaboration when on the move. This is the perfect way to increase availability and productivity while reducing costs.
Go Connect Attendant
Full screen call management including CRM integration, instant message and multi-site support.
Integration
- Standard Integrations
- Google Places
- Social Networking
- ACT!
- ConnectWise
- eGroupware
- GoldMine
- LDAP
- Lotus Notes
- Maximizer
- Microsoft Access
- Microsoft Dynamics CRM
- Microsoft Dynamics NAV
- Microsoft Outlook
- National Directories
- NetSuite
- Sage 50 Accounts (US Edition)
- Sage 50 Accounts (UK Edition)
- Sage CRM / MME
- SalesLogix
- Salesforce
- SugarCRM
- SuperOffice
- vTiger
- Zoho
- Other databases