understanding your bill
A. New Charges
These are the charges for all services in this billing cycle, including GST
B. Account Number
This is your account number. Quote this number when making an enquiry about your account
C. Date of Issue
This is the date of issue of this invoice, marks the end of billing cycle.
D. Amount Due
This is the total amount due, which may include overdue payments from previous billing cycles.
E. Charges Summary
Shows a summary of charges and discounts that are detailed within the Bill
F. Payment Slip
Payment Slip for Remittance, please note that is you are on Direct Debit payment will automatically be paid from your nominated account on the 15th of each month.
G. Billing Enquires
For all billing inquiries, please ring Customer Service on 1300889887 between 9am -5pm, Mon-Fri
H. How to Pay
I. Summary by Charge Type
List all your charges for this billing period by charge type.
J. Service Summary
List all charges per service
K. Itemised Charges by Charge Type