Pulse UC Systems Training
Get your team up and running on the Pulse UC platform. From desktop and mobile apps to video conferencing, presence, messaging and advanced administration.
About Pulse UC
Pulse UC is a cloud-based unified communications platform that brings together voice calls, video conferencing, instant messaging, presence and file sharing in a single app. It works on desktop (Windows and Mac), mobile (iOS and Android) and via desk phones.
This guide covers everything your team needs to use Pulse UC effectively — from basic calling to advanced administration. For hardware desk phone training, see the KX-NT553 or KX-NT680 guides.
Pulse UC is sold and supported by Phones Now. Learn more about the Pulse UC platform.
Training Modules
Getting Started with Pulse UC
- Downloading and installing the Pulse UC desktop app (Windows or Mac).
- Logging in with your extension number and PIN provided by your administrator.
- Setting your audio device preferences — headset, speaker and microphone.
- Understanding the main dashboard — calls, messages, contacts and settings.
- Connecting the mobile app on iOS or Android for on-the-go access.
Making & Receiving Calls
- Dialling internal extensions and external numbers from the app.
- Answering incoming calls with a single click or via your headset button.
- Placing calls on hold and retrieving them from the active call panel.
- Transferring calls — both attended (announced) and blind (direct).
- Using the softphone alongside a physical desk phone simultaneously.
Messaging & Chat
- Sending instant messages to colleagues via the built-in chat window.
- Creating group chats for teams or departments.
- Sharing files and images directly within chat conversations.
- Escalating a chat conversation to a voice or video call with one click.
- Accessing message history and searching previous conversations.
Video Conferencing
- Starting an ad-hoc video call with any internal contact.
- Scheduling a video meeting and sharing the link with participants.
- Sharing your screen during a video call for presentations.
- Managing participants — muting, removing or adding people mid-call.
- Recording meetings locally for later review (where permitted).
Presence & Availability
- Setting your status — Available, Busy, Away, Do Not Disturb or custom.
- Adding a status message to let colleagues know your availability.
- Viewing the real-time presence of all contacts in the directory.
- Configuring automatic status changes based on calendar appointments.
- Setting business hours so your status changes automatically outside work hours.
Voicemail & Call History
- Listening to voicemail messages directly in the Pulse UC app.
- Receiving voicemail-to-email notifications with audio attachments.
- Reviewing your full call history — incoming, outgoing and missed.
- Returning missed calls directly from the call history panel.
- Deleting or archiving old voicemail messages.
Mobile App Features
- Making and receiving business calls on your mobile using your office number.
- Switching an active call between mobile and desktop seamlessly.
- Accessing the full company directory from your mobile device.
- Sending messages and joining video calls on the go.
- Configuring push notifications for calls and messages.
Administration & User Management
- Accessing the Pulse UC web administration portal.
- Adding, modifying and removing user accounts and extensions.
- Configuring ring groups, auto-attendants and call queues.
- Setting call recording policies and storage retention.
- Reviewing system usage reports and call statistics.
Why Train with Phones Now?
Platform Specialists
We install, configure and support Pulse UC for Brisbane businesses every day — our trainers know every feature inside out.
On-Site or Remote
Training sessions at your Brisbane premises or via video call — whichever suits your team best.
Group & Individual
We tailor sessions for whole teams or one-on-one for specific roles like reception or IT administration.
Included at Install
Comprehensive training is included with every new Pulse UC installation from Phones Now.
Book Pulse UC Training
Whether you need a full team onboarding session or refresher training for a specific feature, our Brisbane-based team is ready to help.
Ready to Upgrade Your Business Phone System?
Call the Phones Now team on 1300 58 4000 or get a free assessment today.